Built by product people, for product people

We’re a small very experienced team obsessed with turning customer voice into measurable business impact — securely, reliably, and at scale.

Proven track record

Built by ex-Spotify engineers who bring 15+ years of combined experience in Data & Machine Learning, scaling products to millions globally.

Backed by leading U.S. and European investors.

Enterprise-grade security

SOC 2 Type II audit in progress • GDPR-ready infrastructure and access controls.

Laser-focused on the Customer Experience

Custom AI models purpose-built for customer experience teams. Delivering accurate and actionable insights.

Meet the Team

Victor Chima

Co-Founder & CEO

Former Senior Data and Machine Learning Engineering Manager at Spotify.

Led the analytics platform behind Spotify’s $10B+ freemium business and powered AI-driven recommendations for over 100M users.

Boina Babu

Co-Founder & COO

Former Data Scientist & Senior FP&A Analyst at Spotify.

Helped grow and retain millions of paid subscribers globally, even through price increases. Passionate about transforming customer feedback into growth.

Farzad Husain

Senior Machine Learning Scientist

Farzad is a PhD-trained ML researcher with 15 years of experience building and deploying machine perception and deep learning systems.

Pau Montserrat Puigdemont

Senior Machine Learning Engineer

Pau is an experienced ML engineer and ex-founder, with deep expertise in NLP, computer vision, and Transformer-based models.

Advisors

Reetu Kainulainen

VP Product, AI Agents @ Zendesk

Co-founded Ultimate.ai (acquired by Zendesk), where he pioneered AI-driven customer service automation. Now leads product for AI Agents at Zendesk, shaping the future of enterprise support.

Ali Khalid Rana

SVP of Product at Bolt

Senior product leader with 10+ years experience scaling consumer platforms across MENA and Europe. Currently SVP of Product at Bolt, where he leads multimodal mobility experiences. Formerly led product, design, and growth at Noon, shipping products used by millions.

Keren Baruch

Director of Product at LinkedIn (AI)

Director of Product at LinkedIn, where she leads Generative AI initiatives across the flagship app. Formerly led creator strategy and product growth. Angel investor in multiple AI-first startups.

Florent Weber

Senior Staff Engineer at Spotify

Senior Staff Engineer and Engineering Director at Spotify, where he leads strategic cross-functional initiatives across 40+ teams. Deep expertise in distributed systems, product engineering, and technical leadership. Former Engineering Manager at Murex.

Matthias Laug

Founder at Tier and Lieferando. CPTO at Enter

Founding CTO at Tier and Lieferando (Takeaway.com). Now CPTO at Enter, where he champions lean, managerless engineering teams. Brings two decades of experience scaling high-performance product orgs in Europe.

Kai Hansen

Founder at Lieferando, Board @ Booksy

Founder of Lieferando (Takeaway.com) and board member at Booksy. Veteran operator and prolific angel investor with over 40 investments and multiple exits across Europe and the US.

Martin Schilling

Founder of Deep Tech Momentum, ex-COO at N26

Founder of Deep Tech Momentum and author of 'The Builder’s Guide to the Tech Galaxy'. Former COO at N26 where he scaled operations across 25 markets. Deep expertise in scaling tech ventures, fundraising, and operational excellence. Early investor in dozens of startups across Europe.

Brian Daly

Managing Director at Techstars Berlin

Managing Director at Techstars Berlin, where he leads investments and accelerates early-stage startups. Angel investor in AI and climate tech. Former founder and GTM advisor with deep experience across Europe and Asia.

Ready to see customer feedback in action?

Book a 30-minute demo with one of our founders and discover how Taizen can level-up your CX game.

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